Agreement Overview

This Rental Agreement ("Agreement") is made between Ensemble ("Lessor") and the individual or entity renting items from us ("Lessee"). By completing the rental process and confirming your order, you agree to abide by the terms set forth in this Agreement.

Rental Items:

The Lessor agrees to rent the items selected by the Lessee as detailed in the order confirmation. Once the order is completed, an order confirmation will be provided to the Lessee, listing the rental items along with their associated costs.

Rental Period:

The rental period will begin on the date the rented item(s) are delivered to the Lessee. The rental period will end on the specified return date, which will be communicated to the Lessee in the order confirmation.

Lessee Responsibilities:

The Lessee is responsible for properly caring for and maintaining the rented items during the rental period, ensuring that they remain in their original condition. The Lessee must return the items in their original, undamaged condition, free from excessive wear, and without alterations. In case of any issues or defects with the rented items upon receipt, the Lessee must notify Ensemble promptly.

Return Conditions:

Items must be returned in their original condition, including any attached tags and packaging. The Lessee is responsible for securely packaging the items when returning them to prevent any damage during transit.

Damage Fees:

If any items are returned damaged, stained, or excessively worn, the Lessee will incur additional charges based on the extent of the damage. Minor damage will result in a $50 charge per item, moderate damage will incur a $75 charge per item, and major damage or replacement will incur the full cost of the item, based on its retail price .

Late Return Policy:

Items must be returned by the specified due date as mentioned in the order confirmation. A late fee of $25 per day will be charged for each overdue item if they are returned after the due date.

Deposit:

A refundable deposit may be required at the time of order confirmation. The deposit amount will be specified in the order confirmation and is held to cover any potential damage, late return fees, or other costs associated with the rental items. The deposit will be refunded after the items are returned in satisfactory condition, subject to any applicable deductions for damages or late fees.

After the successful return of your rental item, 70% of your deposit will be refunded within 24 to 48 hours, following a quality inspection and deduction of any applicable charges, if necessary.

Payment Terms:

All rental fees and applicable charges must be paid in full at the time of order confirmation. Refunds will be processed to the original payment method after the item has been returned in satisfactory condition.

Strict Cancellation Policy:

Some items, such as clearance or sale items, are final sales and are non-refundable. Returns will only be accepted if the item is in its original condition and packaging, without alterations. If there is a sizing or quality issue, the Lessee must notify Ensemble’s customer service team within 24 hours of delivery. The item must be returned within 24 hours to qualify for a refund. Refunds will be processed to the original payment method.

Acknowledgment of Terms:

By checking the box at checkout, the Lessee acknowledges that they have read, understood, and agree to be bound by the terms outlined in this Agreement.

Contact Information:

For any inquiries regarding this Rental Agreement or other concerns, please contact Ensemble customer service at support@ensemblebymonika.com.